Pandora Customer Support

At Pandora Data Systems we believe in service first. We pride ourselves in going the extra mile for our customers to ensure the best possible customer experience. Utilizing the best in technology, our Support Team takes a hands-on approach to resolution.

We believe in providing the service and expertise to maximize our customers’ investment and operate with efficiency. Our customers enjoy the confidence of over 20 years of expertise and an experienced staff of engineers, trainers and support representatives who are available to ensure prompt and effective resolution.

With over 800 installations nationwide, we pride ourselves on first class service and support. In over 20 years of service, Pandora Data Systems has consistently maintained over a 90% retention rate.

Pandora® customers enjoy a variety of advantages including Technical Support, product updates and upgrades, software maintenance as well as access to our online Customer Center.

Pandora Data Systems’ Customer Center includes resources such as Best Practice information, downloadable product updates as well as our Pandora Community Forum where users are able to discuss tips for getting the most out of their hospital’s data.

In addition to these service and support offerings, Pandora Data Systems provides extensive training offerings. More

Key Benefits

  • Knowledgeable Support team backed by Software Engineers
  • Unlimited number of support requests
  • Remote Support via Telephone/Web
  • Case submission via Telephone/Email/Web
  • Response via Telephone/Email
  • Online access to documentation, technical resources, knowledge base, discussion forums
  • Product updates and upgrades
  • Maximum 1 business day response time
  • Online access to Pandora Community Forum